Kambalda Family Practice
CHOOSE A PRACTICE
Kambalda Family Practice Hours:
Monday to Friday 8:30am – 5:00pm
Saturday 9.00am – 1.00pm
Medical services we offer
We offer you:
• Open 5 ½ Days a week
Chronic illness treatment; some examples for chronic illnesses which we manage is hypertension, diabetes, hypercholestermia, COPD and asthma.
• Organising your management plan and team care plan.
• Skin Cancer Check/Minor Skin cancer surgery
• Pathology collection centre.
• Immunisations (children and adults and children health assessment)
• Family planning
• Pap smears
• Pregnancy tests
• Antenatal care
• ECG: heart check
• Immunization: children, adults
• Blood tests
• Minor surgery: stitching cuts,
removing moles, skin cancers
• Weight control
• Nutrition advice
• Stop smoking assistance
• Occupational medicine
We are a bulk billing practice for all Children under 16, Pension and Health Care Card Holders, and follow up visits.
If you do not hold a valid Medicare Card the consultation fee will be $69.00
Pre-employment Medicals and Driving Licence Medicals: These are not covered by Medicare and will incur a cost.
Cancelation Policy: Due to having one Doctor, all appointment slots are extremely important.
Therefore a fee of $32.00 will be charged for non-cancelation of appointments 2 hours prior to appointment. We may be able to offer your appointment to another patient.
Our friendly Administration Team consists of: Cathie Bickley, our Practice Manager and our Medical Receptionist, Mel Brown.
Management of Personal Health Information
The practice has strict guidelines on confidentiality, patient consent, consent for a 3rd party to obtain information, transferring of health information and access and security of personal health information. It adheres to the the National Privacy Principles Act and the Health Records and Information Act.
Your Doctor or the Receptionist will attempt to contact you immediately via contact details supplied. If our attempts at contact are unsuccessful, a letter will be forwarded to your address to contact us urgently for an appointment.
NON URGENT RESULTS
The Receptionist will contact you via phone to advise that you need to make an appointment to see your Doctor. If our attempts to contact you are unsuccessful, a letter will be forwarded to your address to contact us for an appointment.
If your results are NORMAL we will Not contact you. You are welcome to phone us to check if your results have been returned to us, but you will have to make an appointment to discuss these results.
At no time are results provided to you over the phone due to confidentiality laws.
Patients are contacted for recalls and reminders. If our attempts at contact are unsuccessful a letter will be forwarded to your address to contact us for an appointment.
Confidential information is not included in these letters). All personal information is stored on a program specific, encrypted computer data base
The practice is committed to supporting the doctor, nurses and administration staff to participate in on-going education.
Please ring 08 90270029 for an appointment.
If you need more time with the doctor, please tell the receptionist when you make your booking. Urgent medical problems will always be dealt with promptly.
You can contact your doctor by ringing during surgery hours. Emergency calls will always be put straight through.
For after hours medical attention, please contact the following or alternatively seek the nearest Hospital Emergency Department:
When the surgery is closed, please ring Health Direct on 1800 022 222. Alternatively, you can attend the Emergency Department at Kalgoorlie Hospital.
Your feedback is important to us and Patient Feedback forms are available at reception. Alternatively forward your comments to:
If for any reason you are not satisfied with the service you have received and do not wish to discuss this with us, the following information is for the state health complaint agency:
The Health and Disability Services Complaints Office (HaDSCO)
GPO Box B61
Perth WA 6838
Phone: (08) 9323 0600
Fax: (08) 9221 3675
Country Free Call: 1800 813 583
Staff at Kambalda Family Practice
Dr Romany Gour MBBCh, AMC
Dr Gour has taken residence in Kambalda and is dedicated himself to the townspeople. Coming originally from Egypt he enjoys all aspects of family medicine.
Cathie Bickley-Practice Manager