Our friendly Administration Team consists of: Practice Manager - Robyn and Receptionists - Aileen, Amber, Alicia, Leanne, Carys, Monica, Merit, Tiffany and Danielle.
Our Practice Nurses are Naomi, Mary, Azimah and Anisha, they are available for immunisations, dressing, care plans and other general non-specific medical advice.
Management of Personal Health Information
The practice has strict guidelines on confidentiality, patient consent, consent for a 3rd party to obtain information, transferring of health information and access and security of personal health information. It adheres to the The National Privacy Principles Act and the Health Records and Information Act.
Your Doctor or the Practice Nurse will attempt to contact you immediately via contact details supplied. If our attempts at contact are unsuccessful, a letter will be forwarded to your address to contact us urgently for an appointment.
Non Urgent Results
The Nurse will contact you via phone to advise that you need to make an appointment to see your Doctor. If our attempts to contact you are unsuccessful, a letter will be forwarded to your address to contact us for an appointment.
If your results are NORMAL we will Not contact you. You are welcome to phone us to check if your results have been returned to us, but you will have to make an appointment to discuss these results.
At no time are results provided to you over the phone due to confidentiality laws.
Patients are contacted for recalls and reminders. If our attempts at contact are unsuccessful a letter will be forwarded to your address to contact us for an appointment.
Confidential information is not included in these letters). All personal information is stored on a program specific, encrypted computer data base
The practice is committed to supporting the doctors, nurses and administration staff to participate in on-going education.
Did not attend (DNA) and Cancellation Policy
Due to the high demand for bulk billing appointments and the high number of non-attendances and cancellations for GP appointments, we will charge a fee of $40 per consultation or if a double consult a fee of $80, that is not attended or not cancelled within 2 hours of the appointment time. We require 2 hours’ notice for cancellation of appointments.
If this account is not paid, a letter of suspension of services and the outstanding account will be issued. This letter will see your access to all services suspended until accounts are paid. There may also be the possibility of permanent suspension from the practice at the Doctors’ discretion for repeat offenders.
If you have any concerns please speak Reception staff.
Please ring 9302 5600 for an appointment.
If you need more time with the doctor, please tell the receptionist when you make your booking. Urgent medical problems will always be dealt with promptly.
You can contact the Medical Centre by ringing during surgery hours. Emergency calls will always be triaged appropriately and relevant requests passed onto the Doctor.
For after- hours medical attention, please contact “DIAL A DOCTOR” on 1300 030 030 or contact The Joondalup Health Campus 9400 9400, Grand Blvd &, Shenton Ave, Joondalup WA 6027
Landsdale Medical Centre is very sensitive to the confidentiality of your HealthCare information. We adhere to high ethical standards and will not disclose any information to a THIRD PARTY without your written consent. Transferring of Health information, access and security of personal health information is protected at all times.
Your feedback is important to us and Patient Feedback forms are available at reception. Alternatively forward your comments to:
If for any reason you are not satisfied with the service you have received and do not wish to discuss this with us, the following information is for the state health complaint agency:
The Health and Disability Services Complaints Office (HaDSCO)
GPO Box B61
Perth WA 6838
Phone: (08) 9323 0600
Fax: (08) 9221 3675
Country Free Call: 1800 813 583